Our Terms & Conditions

Online Payment Options:

Currently, accepted methods of payment include Paypal and Skrill. Shop online, and simply choose your preferred payment option before you confirm the order.

Online Ordering:

All online payments are SSL secure, so you can purchase online with confidence. Please note WOOLUK does not hold customer credit card details.

Our basket is very simple to use. All prices are displayed in GBP (Pounds sterling) with an approximate  value of other currencies.

Shopping Instructions:

Our stock is separated into different categories each with many items, photos and description.  Delivery cost is based on weight of your order. The best way to see how much an order will cost is to add the items to your shopping basket and select your country.

 

Shipping Information:

Orders will be processed and dispatched within 3 working days from Monday to Thursday.

All domestic UK packages are sent via First or Second  Class Royal Mail with an expected delivery time of 1-3 working days. For orders more than 2kg we use the courier company Hermes.

International deliveries are sent via Royal Mail Airmail ‘Small package’ or Parcel Force courier service. All items are dispatched as ‘International Signed For’ with tracking number. Delivery times vary between countries and may be up to 20-30 days.

Returning Goods:

If you are not entirely satisfied with your products, you are entitled to return them at any time from, placing the order up to 7 days from delivery. You must notify us in writing of your cancellation of order, and the cost for returning the goods will be your responsibility.

The goods must be returned undamaged so that they can be resold and you will receive a full refund, excluding postage costs, within 30 days of their return.

Your Order:

We are happy to give general advice on our items but we cannot accept responsibility or liability, as conditions of use are beyond our control.

Colour Charts:

The colour charts on our Web site are as accurate to the actual product colours as possible, however due to different screen settings and resolutions it is impossible for these to be 100% accurate.

Prices:

All prices advertised on this web site and on our written material are subject to change without notice.

Acceptance of order:

WOOLUK accepts the order on point of dispatch.